This Privacy Notice explains how Genesis Wealth Management Limited uses any personal information we collect about you, what types of personal data we collect and for what purposes. We are committed to collecting and using such data fairly and in accordance with the requirements of the General Data Protection Regulation (GDPR).
What information do we collect about you?
When you engage us to provide you with financial planning services we collect information relating to your personal and financial circumstances in order to ensure any subsequent advice is suitable for you. This information will generally be obtained directly from you, though it may also be obtained from third parties such as investment or pension providers, with your permission. We may also collect special categories of personal data such as information about your health, if this is relevant for the provision of our services.
Information relating to the use of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information.
Why do we need to collect and use your personal data?
The primary reason we have for processing your data is for the performance of, or entry into, our contract with you to provide financial advice and support services. We also need to collect and retain your personal data in order to fulfil our legal and regulatory obligations.
We may also process data where we have a legitimate interest in doing so as a financial services provider (and where our legitimate interests are not overridden by your own interests or fundamental rights or freedoms).
How do we use your personal information?
We collect information about you to provide the services for which you engage us. As an established customer we may also, on occasion, need to contact you, without your specific consent, as part of our ongoing business relationship. If you do not want us to contact you in this way please let us know, although you should note that it will restrict our ability to deliver our services to you effectively.
We will not contact you to market other products or services and we will not share your information for marketing purposes with other companies.
Why do we need information about connected individuals?
We may need to gather personal information about your family members and dependants in order to provide our service to you effectively. In such cases it will be your responsibility to ensure you have the consent of the people concerned to pass their information on to us. We will provide a copy of this Privacy Notice for them or, where appropriate, ask you to pass the privacy information to them.
Who might we share your information with?
In order to deliver our services to you effectively we may need to send your details to third parties such as those that we engage for professional compliance and regulatory advice, accountancy or legal services, as well as product and platform providers that we use to arrange investments for you.
How long do we keep your information?
In order to comply with our regulatory and legal obligations, we will keep records of all our business transactions relating to pension transfers, pension opt-outs and Free-Standing Additional Voluntary Contribution (FSAVC) policies indefinitely, and at least five years in all other cases.
What are your rights in respect of the data we hold about you?
Right to access a copy of your personal information
You have the right to request a copy of the personal information we hold about you, and you can do this using the contact information at the end of this Notice. We normally have one month to respond to such requests, and it is free of charge.
Right to data portability
You also have the right to ask us to move your data to another provider.
Right to request rectification of your personal information
We take reasonable steps to keep your personal information up to date, but you can also ask us to change any information we hold about you to keep it accurate, complete and current. It is your responsibility to tell us about any updates to your information.
Right to request erasure of your personal information (“to be forgotten”)
In certain circumstances, you have the right to ask us to delete the personal information we hold about you; for example, if your personal information is no longer necessary for the purposes it was collected for. However, there are legitimate reasons that we may retain some of your personal information after you have requested its deletion, including compliance with a regulatory or legal obligation.
Right to request restriction on our processing of your personal information
In certain circumstances you can request that we restrict our processing of your personal information; for example, where you challenge the accuracy of the information we hold.
What can you do if you are unhappy with how your personal data is processed?
If you have any questions about our privacy policy or the information we hold about you, please call us on 0161 914 9230 (Manchester office) or 0141 582 1360 (Glasgow office), email us at [email protected], or write to:
Compliance Officer
Genesis Wealth Management Limited
Bartle House
Oxford Court
Manchester
M2 3WQ
You also have the right to lodge a complaint with the supervisory authority for data protection:
Information Commissioner’s Office
Wycliffe House
Water Lane
Cheshire
SK9 5AF